Refund policy

Our Commitment At 4everlume, we want you to love what you ordered. If something isn't right, we're here to make it right.

Returns We accept return requests within 14 days of delivery. To be eligible, items must be unused, unopened, and in their original packaging. Due to the nature of beauty and skincare products, we cannot accept returns on opened or used items unless they arrived damaged or defective.

To start a return, email us at support@4everlume.com with your order number and a photo of the item.

Damaged or Defective Items If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo. We'll send a replacement or issue a full refund — no return required.

Refunds Once your return is approved, your refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items

Opened or used beauty/skincare products
Items marked as final sale
Gift cards
Exchanges We don't offer direct exchanges. If you'd like a different item, return the original (if eligible) and place a new order.

Shipping Costs for Returns Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Questions? Email us at support@4everlume.com— we typically respond within 1–2 business days.